Surya Lokesh Addagalla

Collaborating with multiple teams in business to identify the processes that require enhancements. Implemented workflow-driven forms using Zendesk to reduce operational costs. Custom app development in Zendesk using ReactJS. Managing the Scrum board, obtaining the requirements, refining the backlog and user stories. Working on service-driven web applications. Developed the SSIS packages for exporting the data, and transforming the output in the required format.

Work closely with clients to identify and automate the manual processes that saved 160 hrs/week and 4:1 resources per task. Integrated multiple self-servicing portals cut down the operating cost by $7225 per site. Develop services using .Net Core, web applications, ReactJS, and NodeJS and hosted on AWS Amplify. Developed M365 solutions using PowerApps and Power Automate and improved productivity and efficiency. Automated workflows using Power Automate result in a 70% reduction in processing time.

Worked on implementing new features and change requests specified in the confluence. To develop, design, test, and maintain business-oriented web applications. Leveraged the Strategy design pattern to consolidate over 40 service endpoints catering to multiple markets into a unified service, significantly reduced development effort, time, and cost, and enabled seamless scaling and customization of the service based on market-specific requirements. Troubleshoot complex issues, and identify the root causes.

• Handling Projects/Change requests (Gathering requirements from users, analyzing the impact, Designing, developing and testing the End-to-End Solution). • To develop, design, test, maintain and support web applications. • To design and develop the activities and procedures related to activities and maintenance • To write the high-quality code to meet customer requirement. • To create test plans and technical specifications • Deploying the applications into IIS Server.