Surya Thakur

Product Ownership: When revenue expansion opportunities emerged in GoDaddy Capital (S), took ownership to unlock a new credit segment by onboarding USA & Canada based reseller merchants onto the loans product and enabling the end-to-end reseller loan journey (T/A), driving a 26% increase in loan requests and 17% revenue growth (R).

Customer Experience Automation: As user scale surged and support teams were overwhelmed with repetitive queries (S), led the initiative to automate customer support at scale (T) by designing and launching a support automation system serving 40M+ users (A), reducing inbound tickets by 58% and improving NPS from 3.9 to 4.4 (R).