Susana Martins

• I supported retail and corporate clients with placing orders • Research to clarify issues with the cash flow of high frequency trading accounts • Consult with clients on their level of satisfaction using the MT4 trading platform • Monitoring cash positions ,cash flows and cash balances • Co-ordinated with IT and Operational teams on the on-boarding process. • Connect different teams on solving technical issues and transactional disputes.

• Project management in the implementation of new dedicated tools for my clients • Provided support to the Account Managers of global clients in both the buy-side and sell-side • Provide day to day support for multi asset Investment Firms • Supported clients in researching for Fixed Income, FX products as well as Indices, to make their data usable and reliable in their dedicated pages on Bloomberg • Provided consultancy to clients to leverage on their usability of Bloomberg’s tools

• Ensure positions are booked correctly, raise processing errors back to operations’ teams • Responsible for the on boarding process and troubleshooting for EBS, the leading FX Corporate trading platform. • Responsively dealing with technical and functional queries from leading investment • banks and hedge funds. • Supported ICAP post-trading and market data products • Investigating and mediating client talks on FX order mismatches

• Responsible for the CEO's agenda, assistance with all commitments, filtering calls, making payments and mailing. • Travel management, contract review and correspondence • Ad hoc research work - responsible for organizing and translating meetings with partners and investors. • Creation of presentations and Newsletters

Economics, Investment, Client Management.