Susana Rosende

As the President, Writer, and Designer, I am responsible for marketing, finding clients and hiring sub-contracting employees, to payroll and billing, to negotiating contracts, to the hands-on technical writing, copy writing, editing, English/Spanish translation, illustration, cartooning, and designing.

Wrote and maintained training guides for the simulation tools used with the Stryker in military exercises. Used MLT-STD style, Adobe Creative Suite, Arbortext Editor, Microsoft Office Professional, SnagIt.

Wrote and maintained policies and procedures for the Learning and Development Department of the timeshare division, specifically the trainers and call center employees. Used SharePoint, HTML, Adobe Creative Suite, Microsoft Office Professional, SnagIt.

Managed the Technical Publications Department, (including coordinating project schedules, planning training and budget, assigning projects, conducting performance appraisals, managing timecards, screening, interviewing, hiring, and training)and wrote end-user software manuals, online help, training guides, reports, use cases, and presentations.

Wrote and maintained online help systems, end-user software manuals, training guides, presentations, website content, Intranet content, technical reports, white papers.

Wrote and maintained online help systems, end user software manuals, and training guides and materials

Translated end-user banking software manuals, software screens, presentations, and reports from English to Spanish for the Latin American clientele

Edited, formatted, and maintained proposals, reports, and other documentation

Wrote and maintained policies and procedures for the Greater Orlando Aviation Authority Policy and Procedure Manual while still a technical writing student at the University of Central Florida.

Masters in Business Administration to cover Quantitative Analysis, Organizational Behavior, Statistics, Management, Marketing, and more!

Technical Writing, Copy Writing, Marketing Writing, Editing, Search Engine Optimization, Design, Technology, Usability and Design, Audience Analysis