Suzanne Grouette
Fähigkeiten und Kenntnisse
Werdegang
Berufserfahrung von Suzanne Grouette
- Bis heute 18 Jahre und 6 Monate, seit 2007
Global Process Architect
EDS
Manage Business Process team focusing on global Request to Payment process standardization and efficiency improvements at a large manufacturing company. Consultant on process improvement initiatives.
- 9 Jahre, März 1998 - Feb. 2007
Business Process Manager
DTE Energy
Designed, established and operated a Process Center of Excellence providing global production change management, risk management, and support of SAP HR/SRM/FICO integrated with Maximo 6.0 and PrimaVera. Planned and managed dozens of projects utilizing Lean and Six Sigma tools, including value stream mapping, 5S, and kaizen, to support continuous improvement efforts resulting in improved efficiencies and cost effectiveness.
- 1 Jahr und 2 Monate, Feb. 1997 - März 1998
Technical Support Manager
ACN Corporation
Implemented continuous improvement program for Information Technology team. Created and implemented operational procedures, Service Level Agreements, and metrics reporting.
- 4 Jahre, März 1993 - Feb. 1997
Program Manager
National TechTeam (NTT)
Successfully managed projects which launched 10 help desk/technical support/call center operations. Managed contractual relationship with multiple concurrent clients as well as third-party vendors. Developed procedures and standards for a non-manufacturing operation in support of successful ISO9001 certification.
Ausbildung von Suzanne Grouette
Language and World Business
Eastern Michigan University
Business Management, Marketing, International Business, French
Sprachen
Englisch
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