Sven Israel
Angestellt, ISTQB and ITIL4 certified Software Tester, xxx
Enkenbach-Alsenborn, Deutschland
Über mich
I am a strong people-oriented person with over several years of experience in customer relations and Leadership. I have a passion for solving problems, taking up new challenges and making a positive difference to both the customer and the company. My primary goal is to help others succeed. With experience in Team Leadership and development, recruitment, Teamwork and other roles, I work well as part of a team or by myself but still excel at whatever task is at hand. I am an inquisitive, bright & creative problem solver with a lot of experience in home network troubleshooting and configuration, including wireless configuration, router settings, and more. I gained experience in identifying gaps and opportunities and drive improvement in our internal team’s processes and procedures. I am a true team player with a no 9-5 mentality and experienced in working in an emerging and rapidly changing environment
Werdegang
Berufserfahrung von Sven Israel
Bis heute 2 Jahre und 7 Monate, seit Dez. 2021
ISTQB and ITIL4 certified Software Tester
xxx
• Provide guidance and support to Technical Support Specialists • Manage work within projects (meeting deadlines, effective communication, documentation) • Identify, document, develop and test process improvements that improve the agent and customer experience • Create and update internal knowledge base articles • Identify, analyze and solve software and hardware issues • Provide mentorship to Technical Support Specialists facing hard skill (technical knowledge) or soft skill (non-technical) issues
Sprachen
Deutsch
Muttersprache
Englisch
Fließend
Niederländisch
Grundlagen