Sven Israel

Angestellt, ISTQB and ITIL4 certified Software Tester, xxx

Enkenbach-Alsenborn, Deutschland

Über mich

I am a strong people-oriented person with over several years of experience in customer relations and Leadership. I have a passion for solving problems, taking up new challenges and making a positive difference to both the customer and the company. My primary goal is to help others succeed. With experience in Team Leadership and development, recruitment, Teamwork and other roles, I work well as part of a team or by myself but still excel at whatever task is at hand. I am an inquisitive, bright & creative problem solver with a lot of experience in home network troubleshooting and configuration, including wireless configuration, router settings, and more. I gained experience in identifying gaps and opportunities and drive improvement in our internal team’s processes and procedures. I am a true team player with a no 9-5 mentality and experienced in working in an emerging and rapidly changing environment

Fähigkeiten und Kenntnisse

ISTQB Certified
strong interpersonal skills
Software-Qualitätssicherung
Test Management
Softwaretest
Scrum
Technical Support
Usability-Test
Integration Testing
Kundenbetreuung
Test Plans
Information technology
Salesforce
Microsoft Office 365
Windows
SAP ERP
Mac OS
Projekte
Software
German
Jira
Confluence
Customer service
Regression Testing
Kommunikationsfähigkeit
Führungspersönlichkeit
Teamwork
Collaboration

Werdegang

Berufserfahrung von Sven Israel

  • Bis heute 2 Jahre und 7 Monate, seit Dez. 2021

    ISTQB and ITIL4 certified Software Tester

    xxx

  • 8 Jahre und 11 Monate, Feb. 2013 - Dez. 2021

    Sr. Customer Experience Specialist

    Sonos

    • Provide guidance and support to Technical Support Specialists • Manage work within projects (meeting deadlines, effective communication, documentation) • Identify, document, develop and test process improvements that improve the agent and customer experience • Create and update internal knowledge base articles • Identify, analyze and solve software and hardware issues • Provide mentorship to Technical Support Specialists facing hard skill (technical knowledge) or soft skill (non-technical) issues

Sprachen

  • Deutsch

    Muttersprache

  • Englisch

    Fließend

  • Niederländisch

    Grundlagen

Interessen

Exploring nature with our dogs
Brewing beer
Reading
Road cycling
Family

21 Mio. XING Mitglieder, von A bis Z