Sven Van Boven

Opening Director Louty Golea (27th March 2015, 24 rooms), Preopening and Opening Director Sensity Chillout Cala Ratjada (13th April 2015, 119 rooms) Promotion and sales (particularly German and British market) of Sensity Chillout Hotel Cala Ratjada (119 rooms) Sensity Chillout Hotel Triton Beach (108 rooms) Sensity Boutique Hotel Bon Repos (55 rooms) Revenue Management, online sales and marketing hotels Cala Ratjada

Welcome Incoming Services was created to provide the necessary infrastructures in the major destinations Globalia is currently operating in and provide a response to two key strategic objectives: o To provide the Globalia Group with the capacity to hire the full range of services directly in the destination. o To attract new external clients who will benefit from Globalia’s purchasing power and prestige built up over two decades of solid business achievements.

4 brands, 25 hotels, almost 11000 beds in 8 destinations in Cuba. Areas: - Communication (internal and external) - Promotion - Marketing www.paradisuscuba.com www.royalservicecuba.com Meliá CUBA Hotels international is present with 25 hotels in Cuba especially designed to awaken the fantasy of clients with beautiful beaches such as Varadero and Holguin, in the exotic keys of Cuba and with historical and architectural important cities like Havana and Santiago de Cuba. > www.meliacuba.com

* Focus on proactive sales in the MICE segment (all countries) and golf pro groups. * Participating in international fairs on Corporate booth as well as independently (EIBTM, FITUR,,…) * Participating in work shops e.g. Scandinavia with Balearic Tourist Board * Participating in local fairs like Llucmajor, Inca, Nupcial de Palma (wedding fair). * Site inspections, client visits, sales calls, … * Manager on Duty

Gran Canaria, Spain/ Mallorca, Spain: Responsible for all Airport Operations for Thomas Cook and Neckermann for the German, Austrian, French, Belgian, Dutch, Polish, Czech and Hungarian market (About 700 000 guests).

Bansko, Bulgaria: Being a member of the pre-opening management team, I was involved in: - Following up of the construction work - Defining all operational procedures for the hotel - Finding suppliers Being a Sales Manager, I was responsible for: - Defining a sales strategy for the hotel in winter and summer - Looking for partners (travel agencies, tour operators) and services (activities, car hire etc.) - Sales of the real estate part of the construction

Rimini, Italy: End responsible for all travelers with Thomas Cook Continental and Neckermann (Germany, Austria, Poland, Hungary, Holland and Belgium) and telephonical assistance. Responsible for the development of the Belgian market for Thomas Cook Continental. Regular quality inspections of all accommodations. Increasing the sales. Allotments of flights and hotel rooms. Negotiating prices and possibilities for new turnover.

Brasil: Responsible for the development of the Belgian/French and Dutch market for TC Cont. Quality inspections of all 14 pousadas and resorts northern of Salvador. Looking after the guests of all brands of TC Cont. group, troubleshooter. Looking after press, groups, our VIP clients. Improving and selling of the excursion program in cooperation with different partners. Negotiating prices and possibilities for new turnover. Assisting the Resident Mgr in yield.

Motivation of the Belgian and Dutch colleagues in the team and developing/improving the sales. Looking after all Dutch, French, and Belgian clients in the most important Hotels in Sunny Beach/Ravda/Nessebar and German clients mainly in Hotel Alba. Troubleshooter for all clients to help out colleagues. Responsible for the settlement of all Belgian and Dutch Flights and “Go Shows” in the Airport of Bourgas.

Airport transfers and assisting clients in check in process. Welcoming clients in the airport. Giving welcome meetings, selling excursions, helping clients with their needs and questions during their holidays in Cyprus, Portugal, Bulgaria and Dominican Republic

Training on the job in everything what is in and around the hypermarket. From filling the shelves over incoming calls, complaints of clients, till commercial structures and planning, work schedules for the employees, visiting companies of key accounts etc.

Technical and scientific texts Dutch-German-Spanish