Svetoslav Slavkov

Basic

Angestellt, Senior QA Engineer, Zigiwave

Abschluss: master, South-West University "Neofit Rilski"

Blagoevgrad, Bulgaria

About me

I am a highly capable results-oriented engineer with 6+ years experience in application development & system administration roles. I have a detail-oriented eye for QA principles & Cyber Security. Participating in voluntary project-based activities from software translation (localization for the Joomla CMS community) to API, security, functional, load, performance & i18n testing since 2008. Product knowledge in cross browser tools, TestCafe Studio, GitHub. While working in Convergys I helped reduce customer support workload by 40% by creating documentation & conducted monthly trainings for junior colleagues. I love creating a culture of continuous improvement & operational excellence while enjoying solving complex problems with creative technical solutions.

Skills

Quality assurance
Cyber security
Technical support
System Administration
Windows PowerShell
Mac OS X
remote user support
cyberark
Hyper-V
Helpdesk Support
Web Application Development
Web Development
Web Application Firewall
Technical Translation
Customer Support
Problem Solving
Server Administration
REST
JSON
docker
Batch Scripting
WMI
sysinternals toolkit
Network Administration
Administration
Active Directory
Security
Specialist
It security
Cybersecurity
Consulting
Beratung
Constultant
Vmware
High Availability
Performance
Trace analysis
Cloud Computing
Cloud Infrastructure
Microsoft Azure
Altiris
Content Delivery Network
Windows Server
DevSecOps

Timeline

Professional experience for Svetoslav Slavkov

  • Current 3 months, since Jun 2022

    Senior QA Engineer

    Zigiwave

    - Advocate quality; - Security reports; - Creating QA documents; - Functional/Regression/Performance/CHO (Continuous Hours of Operation) test plans; - Executing the test suites; - Documentation, verification & tracking of defects; - Taking care of CI pipeline builds & scripts, investigating failures & improve infrastructure, integration of automation test runs; - Contributing to the improvement of the development & release process; - Coordinate QA Automation with the DevTeam;

  • Current 14 years and 1 month, since Aug 2008

    Project-based: Quality Assurance, DevOps SysAdmin Support

    N/A

    1. Providing professional freelance Joomla extension translations from English & German to Bulgarian language & vice versa. 2. Joomla site administration, client & server OS technical support for Mac & Windows. 3. Custom software development services since 2008

  • 11 months, Jul 2021 - May 2022

    IAM Engineer

    DIGITALL

    Identity & Access Management Engineer for MAN Truck & Bus Operation of the software components, monitoring & maintenance: - Evidian DirX Directory Server (MCD) - SailpointIQ - Apache Tomcat - Cerberus FTP Server - Certifications of digital identities - Operation of deployed SFTP Server including authorization & certificate management - Activities related to account, rights & role management of digital identities - Working with GitLab, Jenkins, Script automation, English/German & SCRUM, ITIL methodology

  • 4 months, Apr 2021 - Jul 2021

    IAM Engineer

    Bulpros

    Identity & Access Management Engineer for MAN Truck & Bus Operation of the software components & their monitoring & maintenance: - Evidian DirX Directory Server (MCD) - SailpointIQ - Apache Tomcat - Cerberus SFTP - Certifications of digital identities - Operation of deployed SFTP Server including authorization & certificate management - Activities related to account, rights & role management of digital identities - Working with GitLab, Jenkins, Script automation, English/German & SCRUM, ITIL methodology

  • 2 years, May 2019 - Apr 2021

    Tier 2 Support & QA Engineer with German & English

    Acronis

    Supporting EMEA corporate customers for the Acronis Product line RCA troubleshooting utilizing WinDBG, Sysinternals, Wireshark, HAR & in-house tools Developing manual QA test cases via Jira about product behavior Supporting Windows, Linux & macOS environments Working close with RnD to resolve the root cause defects within the software & improve operations Training support engineers in troubleshooting application/OS Working experience with Confluence, Salesforce, Kibana, Docker, Azure, AWS & Grafana

  • 1 year and 4 months, Feb 2018 - May 2019

    Senior Windows System Administrator

    DXC Technology

    Start/end: Feb 5, 2018 - May 2, 2019; Xing platform limitations of 512 characters only. For reference and a full description please visit my LinkedIn profile: https://www.linkedin.com/in/sslavkov/

  • 2 years and 1 month, Feb 2016 - Feb 2018

    Manual QA & Microsoft Pro Support German Platform Team

    Convergys Corporation, Sofia

    Developed, maintained manual QA test cases Performed regression, smoke & exploratory testing Provided tech support for German-speaking customers with different Windows OSes including but not limited to: AD, CA, DNS, DHCP, File Server, Hyper-V, RDS, Clustering, Azure Analyzed crash, hang memory app dumps via Sysinternals & WinDBG Task automation scripting support via Windows PS, VBScript & Batch Ensured optimal customer satisfaction following support engagement & problem resolution

  • 2 years and 5 months, Jun 2013 - Oct 2015

    Desktop Administrator

    Telerik, Sofia

    Installing users' workstations with Win 7/8/8.1/10, MacOSX configuring & administering them providing Helpdesk support services for all internal departments of the company preparing procedures and other IT documentation for colleagues and the team network cabling and patching relocating team members from one building / room to another installing, configuring and supporting different mobile devices - Win Phone, Android, iPhone SCCM 2012 used for user profile capturing and restoration to new hardware

  • 1 month, May 2012 - May 2012

    Web Developer & manual QA

    Nowcerts, Blagoevgrad

    Built a custom web app for truck insurance & calculator services via PHP5, MySQL5, Ajax, jQuery, XML, CSS, JS Created manual test cases for functional, security, regression, load & performance testing Provided end user support during the development process & after implementation

  • 3 months, Jul 2011 - Sep 2011

    Software Developer & QA intern

    Blagoevgrad-BT AD, Bulgartabac

    Custom Borland Delphi software development for the technical quality control department in the tobacco industry File output conversion across SODIMAT measuring machines File server architecture saved 2500 EUR in API consultancy support between the developed application & QstatLab User acceptance, functional testing & user training upon solution implementation

  • 3 months, Jul 2010 - Sep 2010

    IT Specialist & QA intern

    Blagoevgrad-BT AD, Bulgartabac

    Maintained computers, printing equipment for the bar code system App design development via PHP5, MySQL5, Ajax, XML, CSS, jQuery, JS for the technical quality control department Chemical Tobacco saved 2000 EUR in API consultancy between the developed application & internal sources as well as conducted user training

Educational background for Svetoslav Slavkov

  • 2011 - 2012

    Informatics

    South-West University "Neofit Rilski"

  • 2007 - 2011

    Informatics

    South-West University "Neofit Rilski"

Languages

  • German

    First language

  • English

    Fluent

Wants

Quality assurance
Software Testing
Information Security
Cloud Computing

Interests

Artificial intelligence
books about IT and phylosophy
Bioinformatics
custom application/site development
scripting and automation
CDNs
IT workshops and conferences
Load
Performance and Security testing
Blockchain

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