Syed Furqan Hassan

• Led Dynamics 365 CE on-prem-to-cloud migration 3 months early with zero data loss, building Model-Driven/Canvas Apps and Azure Functions pipelines. • Cut integration failures by 40% via C# plug-ins and Azure Logic Apps linking CRM to SAP (10k+ daily transactions); documented runbooks. • Sped up 12 processes by 25% with Power Automate and plug-ins; managed Azure DevOps CI/CD and peer reviews. • Enabled near-real-time reporting for 5 business units via Azure Blob Storage, replacing weekly exports.

• Cut post-migration defects by 90% across 4 D365 CE go-lives via standardized XRM Toolbox/Configuration Migration Tool migration. • Cut portal build effort by 35% using OOB config, Canvas Apps, and Power Pages instead of bespoke code; adopted by 3 clients. • Saved 8 hrs/week per client via Power Automate REST/Dataverse automation. • Cut support tickets 33% for 200+ users with PCF controls, Customer Voice surveys, and Power Virtual Agent bots. • Mentored 5 juniors, cutting peer review cycles by 40%.

• Delivered zero critical incidents across 2 Dynamics 365 Sales Module go-lives by administering Online and On-Premises environments, running pre-launch checklists with international on-site teams, and following Microsoft best practices for structured deployment and release management. • Reduced configuration delivery time by 50% by templating OOB workflow and Power Automate flow configurations for recurring business scenarios, including custom plug-in patterns for C# extension points, adopted as a team.