Syed Sohaib Ali

• Worked on technical writing projects for tech firms, such as writing self-help guides for new tech products. • Produced high-quality, research-backed eBooks, self-help guides, and autobiographies for American clients, delivering compelling narratives and impactful insights that resonated with target audiences. • Developed a wide array of content, including blog posts, articles, lead magnets, and social media campaigns, while tailoring strategies to meet diverse industry needs and client goals.

• Engaged in technical writing projects for different tech clients including self-help blog posts for AWS. • Crafted high-impact content, including blog posts, articles, eBooks (lead magnets), and social media campaigns targeted to diverse industries in the US, elevating clients’ brand voice and engagement. • Designed and executed strategic content plans, aligning with clients’ objectives to drive lead generation, customer retention, and measurable business growth.

• Independently sourced and onboarded 150-200 vendors, driving business growth and expanding the product range for the e-commerce platform. • Managed end-to-end vendor processes using Magento, including order fulfillment, cancellations, replacements, product uploads, and inventory control. • Provided dedicated on-field support to vendors, resolving issues promptly and optimizing vendor performance to ensure seamless operations and customer satisfaction.

• Led the successful transition from the Cross Dock to the Drop Ship model, managing end-to-end project execution and delivering comprehensive training to 1,500+ vendors across Pakistan. • Utilized Seller Center and Zendesk to streamline and optimize vendor management processes, ensuring timely order fulfillment. • Monitored and improved vendor performance, driving operational efficiency and enhancing overall customer satisfaction through effective issue resolution and process enhancements.