Szilard Bodon

Leading and participation in different international projects throughout the project lifecycle (planning, completion, closure). Most important projects were the foundation of the Romanian subsidiary, implementation of the Exact Globe ERP system and implementation of the EDI system. Leading the logistics operation of the company. Daily cooperation with domestic customers. Ensuring customer satisfaction. Proactive daily operative cooperation with company’s headquarters and the Romanian subsidiary.

Project Management activities for internal organizational changes and redesign of internal processes. Change Management activities for innovative optimization of purchasing processes, warehousing systems. Creation of customer claim service system and filing system of service activities with a problem solving approach. Formation of an effective warehouse and service installation team.

Daily cooperation with existing and potential customers in Western Hungary. Creation of the countrywide customer database for the company.

Supervisory activities in three different hotel departments. Execution of daily opreative tastks, managing teams of 5-30 people, including delegation of tasks and control of the performed duties. In order to perform an exceptional level of service that exceeds customer expectations an effective communication was needed among the departments.

Banquet Server position during a seven months training. Main responsibility was to provide the highest possible level of customer service to the guests. I learned that only the service level, that exceeds customer expectations can result in competitive advantage.

Change Management, Organizational Development, Project Management

Hotel Management, Tourism Management, Food and Beverage