Tahir Sulehri

• Subject matter expertise in STAR LIMS technologies & processes • Fluent application and improvement of the DevOps model, team tools, and processes • Ownership of resolution/delivery of larger product backlog topics/features (operational and delivery), including assessment and proposal of technical solutions. Coordination with the team on the provisioning of technical support for incidents and problems, as well as data or configuration changes as required • Ownership of technical / team processes

- Dealing with the tough consumers - Quick response to chats, calls, and emails - Maintaining each case history in the salesforce - Providing troubleshooting and installation guides for the DYMO software & devices - Eradicating the errors with Windows and macOS by providing troubleshooting guides, remote sessions Softwares: SalesForce, Zendesk, Ordergroove, CrowdTwist, MSOffice, MS Excel, MS Word, MS PowerPoint DYMO applications, AVAYA - softphone, CiscoAny Connect, Bazaarvoice, TeamViewer

- Mechanical parts drafting 2D and 3D in AutoCAD and Pro-E Electrical circuits drawings for power boards - Supervising the part manufacturing in CNC, installation of the mechanical parts, mechanical overhauling of the generators - Servicing and installation of electrohydraulic electro-pneumatic systems - Designing and modification of ladder logic diagrams for PLC’s - Configuration of the PLC with HMI Software: AutoCAD, Pro-E, Logix Pro, Sematic, SIMATIC, IQ Works MS Office, (PowerPoint, Excel, Word