Tanvi Gupta

•Provide technical support for the issue/query or service request. •Facilitate the clients in upgrading to the latest version of the Application/Hardware. •Sourcing, coordinating with the project management, hardware team and the account manager for the excellent customer experience in compliance with the company's policies and procedures. •Resolve the case/escalation coming from client to provide them with best quality of service. •Translation of the legal, product related documents.

• Worked for Google on a contractual basis as a Subject Matter Expert for the service 'Adwords' that Google provides to its clients. • Perform quality audits to provide the best quality of service to the customers. • Resolve customer reported Cases/Escalations while using the service. • Reach out to the team in US for any quality/sensitive issue. • Training the new hires about the process. • Translation of product related documents and client communications etc.

•Perform & publish the Auditor report and defect & production analysis via SharePoint. •Performance improvement and risk mitigation through Associate Calibration sessions and quality huddles. •Training the existing and the new hires. •Handling the escalations/tool issue(s). •Leading calls with leadership team and line of Business regarding process gaps & plan for improvement. •Process improvement & excellence. •Translation of product related documents & conference calls with the team in Berlin.

-Quality check of the product provided to the customer. -Process Improvement and Excellence.

German literature, Translation, History, Didactic, Kinderliteratur.

English Literature, 20th Century Indian English Literature, Romantic Literature, Drama, Ancient Greek Literature.

Accounting, Economics, Business Studies, Computer Science.