Taska Harnischfeger

Provided Business and General English as a Foreign Language training to corporate and private clients, including English for software developers, salespeople, nurses, civil engineers, and more.

Hired, trained, and supervised new Munich-­based enterprise software support team for Europe, Middle East and Africa for IBM Websphere (Trigo) Product Center. Trained and coached German team members in technical skills, customer service skills, business English, and international social and business usage. Managed relationship with other departments. Escalation specialist.

Provided post­-sales software support for worldwide (with focus on European) enterprise clients of Trigo Product Center, a highly customizable data management platform for integrating product information among disparate e­commerce and back­end systems.

Managed post­sales support for major enterprise clients of SourceCast (an enterprise software development system provided as a service). Managed all aspects of request lifespans; cross-functional upgrade teams; designed processes; trained employees.

Managed in­house and outsourced technical support for users of GNOME Nautilus, an open source file manager.

Built and managed a 27­person, 3­tier technical support organization providing outsourced support for Linux and other open source software.

Provided outsourced help desk and IT support for Macintosh and Windows users at small to medium sized firms.

Provided help desk and IT support to professors and staff; trained and coached student employees.

Administered, maintained and upgraded Macintosh computers at multiple labs; provided help desk support to users of the university's main computer laboratory; trained and coached junior employees.

Assyriologie