Tatiana Bulanova

- dealing with inbound and outbound phone calls, e-mails up to 8 per hour - solving customer's problems and answering complaints - gained necessary technical skills to process the operations on special desk platform

- while translating, re-writing and copy-writing more than 40 articles learned how to effectively use multiple sources and manipulate data in order to create compelling and informative texts - adjusted HTML-templates for content and uploaded via Wordpress CMS, created SEO descriptions - suggested a number of new ideas regarding overall improvements of the project and particular content, that attracted new readers (more than 5000/day)

- improved readability of text brochures and catalogues using the most effective and up-to-date editing techniques - created and regularly updated a big data archive that made everyday work of the department about 50% more successful and faster - ensured that office was equipped with essential work materials

- successfully executed prepress procedures on more than 400 projects, including: the makeup of layouts, proof-reading, copy-writing and re-writing, photo-editing and choosing illustrations for different types of publications - built strong partnership with clients and contributed greatly to creation of positive business image of the publishing house

Verlag und Redaktion