Tatiana Stimpson
Bis 2011, Customer Service Programme Manager Global & APEM, DHL Express
London, Vereinigtes Königreich
Werdegang
Berufserfahrung von Tatiana Stimpson
1 Jahr und 6 Monate, Juli 2010 - Dez. 2011
Customer Service Programme Manager Global & APEM
DHL Express
Initially offered a 3-month secondmend and then hired full –time to lead development and implementation of contact centre systems across the DHL Express network. Designed, developed and rolled out global initiatives and supported countries in Asia Pacific and EEMEA in post deployment period. Managed the work of the identified vendor business consultants to ensure contracted deliverables are on schedule, within budget and meet business requirements of the stakeholders .
3 Jahre und 6 Monate, Jan. 2007 - Juni 2010
Customer Service Training & Development Advisor
DHL Express
Designed and delivered training and development programmes within Customer service, inducted and trained the new members of the team. Collaborating with the vendor and providing business expertise on contact centre systems, became accountable for Customer Service tools testing & deployment at country level. Implemented and rolled out new products, services and business processes across service points in Russia. Awarded as “Employee of the first quarter 2009”
1 Jahr und 1 Monat, Jan. 2006 - Jan. 2007
Customer Service Advisor
DHL Express
Quickly learned DHL products, procedures and systems which ensured providing professional service to the customers by handling enquiries, registering bookings for DHL services, providing tracking services and resolving any shipment issues in a competent and efficient way.
5 Monate, Juli 2005 - Nov. 2005
Personal Assistant, Translator
Moscow representative office of "Dalari s.l.r."
Specialised in translation of business correspondence, contracts and agreements. Negotiated with foreign partners. Planned , organised and managed events.
Ausbildung von Tatiana Stimpson
2000 - 2005
Teaching of foreign Languages
Smolensk Teacher's Training University
German, English
Sprachen
Englisch
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Russisch
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Deutsch
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