Teodora Keremidarska

-Sets, measures and manages the performance of all KPIs for the business segments, identifies underperforming areas and proposes actions for improvement -Support Terminals team in defining handsets and accessories portfolio relevant for Business customers - Providing tools, methods, training, marketing materials and communication and other tacticaal support to sales channels in order for them to be able to reach the targets -Manage process for communication/briefs to CC

Ensuring precise, comprehensive and accurate data entry in defined platforms Collection, classification, documentation and handling of contacts related to products and services of Johnson & Johnson Consumer Health companies across defined channels. Monitoring, classification, documentation and distribution of contacts CC Market Research Complaint handling Support of Promotional activities/Professional Marketing Activities Ensure due diligence and compliance to J&J procedures at all times

Helping suppliers get paid sooner, send invoices faster and make business relationships stronger. Responsible for resolving cases with high financial value. Assisting multinational customers via web-tickets, chats and phone calls in English and German. Handled and resolved daily clients issues with high satisfaction rates. Provided customer Support E-Invoicing, Purchase orders and Payments

Developed and maintained the company's website http://www.wifibg. bg Marketing Campaign Management (on Facebook) www.facebook.com/WIFI-Bulgaria Analysing the market environment Designing Newsletter and creating Brochures for new products