Teresa Garrido Ortiz

Responsibility: o Setting up the Fraud Department. o Managing the fraud team, activities and resources, with end-to-end responsibility o Defining the overall strategy for fraud related to B2C services. o Creating synergies and cooperation between departments Achievements: o Defined the fraud prevention controls for the upcoming mobile business o Designed the fraud management tool. o Contributed to a Fraud Mentality within the organization. o Positioned the Fraud Department within the company.

o Managing a team of 5 people. o Analysing and understanding the corporate and consumer promotions model. o Identifying risky areas. o Designing tests to ensure system alignment with the business model. o Cooperating with the finance, marketing and IT team leaders Achievements o Identified of over 2M€ economic losses due to processes error o Prevented over 25 M€ of losses for FY11-12 o Designed mitigation plan for risky areas, in collaboration with Marketing, RA and Customer Care units.

o Managing and coaching 2-3 people teams o Managing client contact throughout project o Designing Project Plans (Tasks, Resources, Schedule) o Ensuring on time implementation of objectives committed to customer costs Achievements o Identified of over 15M€ losses due to errors o Performed above expectations on international projects o Mediated in the privatization of Renfe´s infrastructural activities into ADIF o Maximized the public subsidy benefits for clients in the automotive sector

Project oriented computer engineering.

Business oriented computer engineering.