Thao Tran

Manage teams in different shifts doing data entry / Report on projects’ and teams’ quality & quantity / Contact customers directly on daily issues and updates / Join in improvement team for better internal process within company’s projects / Do recruitment for projects / Work with business development managers on new coming projects and testing

Responsible for HR services / Training team members / Control for project status and team performance / Making reports / Dealing with customers to get requirements and updates / Learning processes, making specifications and training documents

Get the requirements, updates the changed requests or latest process / Make plans for agreed tasks with customers as well as internal resource plan / Learn the process, make specifications and training documents for team / Train team for all needed issue and skill for the projects / Control project status and team performance / Meet potential clients in introducing about company’s services for further business development

Be responsible for Customer Service in German and England markets / Reply customers’ emails / Contact technical team for further supporting on products / Control and maintain products’ information on website