Theresa Nguyenova

- Responsible for driving the growth of an exclusive invite-only network Aurora Live, connecting IT, cybersecurity, and digital C-Level executives with innovative solutions driving business growth and digital transformation across Europe’s top 500 companies. (including Allianz, Deutsche Bank, Siemens, Bosch) - Lead initiatives to foster executive collaboration, benchmark best practices, and create high-value opportunities for innovation and strategic partnerships.

- Responsible for the entire sales cycle (lead generation, consulting, negotiation through to closing) - Active acquisition of new customers as well as expansion of B2B client relationships in the e-commerce/tech environment - Consulting individuals and small businesses on building and scaling online shops - Ensuring high customer satisfaction through solution-oriented support

- Customer acquisition via social media direct messaging and digital communication channels - Management of customer communication and community engagement processes - Support in social media management and account monitoring - Support in marketing activities including workbook creation and campaign materials (e.g. Canva) - Administrative support in the coaching business (e.g., shipping, customer processes) - Customer communication and ongoing support in daily operations

- Handling general and billing inquiries via email, phone, and chat (1st- and 2nd-level support) - Complaint and escalation management - Customer consultation and day-to-day support - Collaboration with specialist departments for problem resolution - Customer data in CRM system