Theresa Uhlig

Plan and organise language travel tours to 250 destinations Personal consultation and management of German and Austrian clientele Complaint management Negotiate with partner schools and clients with acceptable outcome for all parties Handling of particular requests of clients Meet school partners and develop understanding of the product Close cooperation with all sales offices in Germany and Austria

Contract all European tour manager of Kuoni Group Travel Experts Negotiate and close deals with new tour managers Align the contracts, streamline procedures and establish professional relationships Handling of group reservations for UK for groups from all over the world Negotiate best possible rates with UK suppliers to maximise revenue Build on business within different markets through personal contact, phone and regular email updates

Organise and operate leisure and incentive group travel for German-speaking customers to UK & Ireland Negotiate with hotels, coach companies, guides and other UK suppliers Quote of reasonable and interesting itineraries Complain management with always trying to find the best solution for the company and the client

Responsible for the overall sales function for the German market for products in Great Britain, Ireland, Morocco, South Africa and United Arab Emirates Inform and supply clients with all information about our destination partners / local tour operators Provide best customer service possible Win new clients by cold calling and taking care of already existing clientele

Organising and operate leisure group and FIT travel for German-speaking customers to New Zealand and Australia Negotiate best rates with hotels, coach companies, guides and other New Zealand and Australia suppliers Check itineraries to make sure they are reasonable and change where necessary Handle the marketing and trade development of www.newzealandcard.com

Organise and handle group leisure, special interests and FIT travels to Poland, Romania, Baltic States, Russia and Central Asia Quote and create tailor-made itineraries for FIT and small groups Negotiate best rates local tour operators, hotels and consolidators Attend regular meetings with local suppliers and customers to built long lasting relationships Manage complaints and find the best solution for the company and the customer