Thierry Yge

Switch from Global Services Group to Support Group, my current job is to resolve customers/partners issues, report and find solutions together with our development team, and produce some knowledge base article to fill the gap of the documentations when applicable.

Part of the Global Services Group,Multiple cap owner, from technical project lead, to trainer, and on-site support at our partners/customers. Flexible, with ability to provide best expertise, and bring up to speed the customers/partners team to deliver on time.

Assist customers to improve application performances by analyzing and conducting performance test scenarios. Build tools or use existing solutions such as Wily Introscope / QA Load Compuware to track key performance point, and report to the development team for best practice solutions.

Deliver services to customers and partners (training/workshop, consulting, technical project lead, on-site support)