Thomas Langenfeld

Development of various Support- and Fraud-tools which have increased the efficiency of the related departments by an enormous amount. Analysis of complex game-related issues directly in the databases. Disaster-recovery of game-data. Acting as an internal in-house consultant for various departments.

Primarily development of web based applications for external and internal purposes, maintenance of the entire website-pool and customer support for all IT related issues.

Primarily development of web based applications for companies, which are involved in various business sectors.

Development of backend applications.

Primarily development of web based applications for companies, which are involved in various business sectors.

Primarily development of web based applications for companies, which are involved in various business sectors.

This position includes the recruitment of the new German support team and the ongoing training of the billing related tools and procedures for the entire team. Beside of this it required the supervision of the current outsourced support team as well as the handling of all the complex escalated customer issues. Other tasks were the evolution of the currently used tools and procedures, the daily reporting of all uncommon issues to the affected departments and to meet the new objectives which were set up in st

Involved in the development process as a game tester as well as contribution to the localization by translating and proofreading. Handling of all the problems of the German customers directly from the launch of the games portal.

Implementation of the ingame content and the logic tasks for an upcoming PC adventure game. This included work with an internal authoring/scripting system and different graphic programs.

First and second level customer support for complex issues. Independent development of the GMAssistant, a tool which increases the efficiency of the whole support department by at least 60% by providing features which are not included in the normal support tool. The GMA has currently to be used by the complete multilingual GM staff at Blizzard Entertainment.

Primarily development of web based applications for companies (including hosting) which are involved in the fitness sector, publishing of print media, burial service, wholesale and online/retail trade. Also maintenance and installation of networks and customer support for all IT related issues.

Creation of the company website as well as the related image content and development of a CMS system and maintenance of the company network.

Development of an internal support tool and several software modules for other applications.

Complete leadership of software projects for enterprise resource planning, ordering systems and other related business software products for companies which are involved in housing management, construction, printing and publishing of print media, wholesale and retail trade. Furthermore installation and maintenance of networks and direct customer support for all IT related issues.