Basic

Thomas Neubauer

Owner, Inhaber / Owner, Thomas Neubauer Telecom Consulting & Engineering

Vienna, Austria

Skills

Long term experience in the managed service delivery area - responsible for managing decentralized teams
KPI / SLA fulfillment / E2E quality assurance
customer & 3rd party business relations (SPOC function)
structural transitions (offshoring frontend-backend setup)
managed services contracts (risk-management | changes | up-scopes | scope of work definitions | PO handling)
design & implementation of standardized processes based on ITILv3
budget responsibility
project management according PMI - PMBOKv5
resource planning
escalation management
technical sales support
definition and organization of employee development programs.
14 years of senior expert level knowledge in system integration & acceptance
operating and troubleshooting of circuit and packet Rel99 + Rel4 core networks.

Timeline

Professional experience for Thomas Neubauer

  • Current , since Jan 2014

    Inhaber / Owner

    Thomas Neubauer Telecom Consulting & Engineering

    Providing Managed Services to telecom operators & MSPs: - Mananged Service Provider structure setup / improvements / operations - aligned with ITILv3 - Transformations (business strategies deployment / outsourcing / insourcing / MSP swap) - Project management according PMI - PMBOKv5 - Management / Teammanagement (CS & PS Core Teams, RAN Teams, Transmission Teams, GNOC) - Engineering / Network planning (CS/PS Core, Roaming & Signalling)

  • 1 year, Jan 2013 - Dec 2013

    Global Customer Delivery - Managed Services | Manager Multicore (CORE/RAN/TRA)

    Alcatel-Lucent Austria AG

  • 5 years and 9 months, Apr 2008 - Dec 2013

    Manager Core Switching (Austria)

    Alcatel-Lucent Austria AG

  • 2 years and 6 months, Jun 2011 - Nov 2013

    Global Customer Delivery – Managed Services | Manager Roaming & Signalling EMEA

    Alcatel-Lucent Austria AG

  • 4 years and 3 months, Jan 2004 - Mar 2008

    Circuit and Packet Core Switching Engineer

    Aclatel-Lucent Austria AG

  • 3 years and 1 month, Dec 2000 - Dec 2003

    Circuit and Packet Core Switching Engineer

    Connect Austria / ONE (Orange Austria)

  • 1 year and 2 months, Nov 1999 - Dec 2000

    NCC Engineer

    Connect Austria - ONE (Orange Austria)

Languages

  • English

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  • German

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