Thomas Opheys

Premium

Inhaber, Geschäftsführer, Professional Workforce GmbH

Frankfurt am Main, Germany

Skills

Call Center
Telefonmarketing
Multichannel Contact Center
Kundenservice
Workforce Management
Kapazitätsplanung
Personaleinsatzplanung
Business Intelligence
Bereichsleitung

Timeline

Professional experience for Thomas Opheys

  • Current 3 years and 5 months, since Aug 2019

    Geschäftsführer

    Professional Workforce GmbH

  • 3 years, Aug 2016 - Jul 2019

    Business Performance Management

    1&1 Telecommunication SE (United Internet AG)

  • 1 year and 7 months, Jan 2015 - Jul 2016

    EU Workforce Planning and Execution

    Amazon
  • 4 years and 2 months, Dec 2010 - Jan 2015

    Director Forecasting & Performance Management

    Sky Deutschland Fernsehen GmbH & Co. KG

  • 1 year and 3 months, Oct 2009 - Dec 2010

    Director Reporting & Budgeting

    Sky Deutschland Fernsehen GmbH & Co. KG

  • 10 months, Jan 2009 - Oct 2009

    Leiter zentrales Workforce Management und Reporting

    Arvato Direct Services

  • 12 years and 3 months, Oct 1996 - Dec 2008

    Leitung Planung, Steuerung, Informationssysteme

    Quelle.Contact Vertrieb GmbH

Educational background for Thomas Opheys

  • Universität Passau

Languages

  • German

    First language

  • English

    Fluent

  • French

    Basic

Wants

Neue Herausforderungen
Branchenkontakte
Themendiskussionen

Interests

Contact Center
Multichannel
Kundenservice
Customer Care
Workforce Management
Kapazitätsplanung
Personaleinsatz
Personaleinsatzplanung
PEP
Mengenplanung
Forecasting
Steuerung
Customer Control
Outbound
Dialer
ACD
Routing
Business Intelligence
Reporting
Analysen
Kennzahlen
Management-Informationssysteme
Data Warehouse
DWH
OLAP
Datenbanken
MIS
MIK
Oracle
Invision
SQL Server
Cognos

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