Thonnigs Joni

After Sales Head, Agricultural Machines and Truck Industry, Financial acumen, Design Engineering, Business Intelligence and Customer Experience: Dealer & Operations Management Financial performance improvement, product design and services optimization Customer Experience Improvement through service tools (NPS, kaizen, FMEA and BI) Product engineering, design, manufacturing, verification and validation

Manager Sales Operation LatAm: Responsible for dealer channel development, online management of sales and market share goals as well as NPS assessment, ensuring that sales and after sales processes delivers a higer customer experience. Implementation of the CRM - SalesForce as the mobile and online tool for the sales funnel starting at the stage of lead, moving through stages of prospecting, committing until the stage of closing the deal.

# Manager New Product Projects: For agricultural and highway machines. Expertise in team management, budget, resources, financial analysis and discounted cash-flow.# Manager Training Operations LatAm: Responsible for six training centers located in Mexico, Brazil and Argentina. # ManagerCustomer Support - Quality: Management of service and aftermarket teams. # Quality Engineering: Development of quality and process tools: Six-Sigma, Kaizen, FMEA, root-cause analysis using 8D process.

Master business administration in clean technologies

Design, Finite element analysis manufacturing, field and banch tests, product develoment