Tiago Raffo

SAP CRM / Hybris Billing

Stratesys is a multinational company in IT services and one of the leading specialists in SAP technology. I worked as SAP Project Leader in a Spanish retail bank with the scope to exchange the core banking system to SAP connected to CRM on HANA and SAP Internet Banking and a custom operator terminal designed in SAP UI5. Planning and coordination of project. Blueprint documentation Successfully Golive

EUIPO is the trade mark and designs registry for the internal market of the European Union. I was the consultant responsible for impact assessment and development of the SAP CRM system in terms of change and project management. Worked in collaboration with other functional areas. DevOps and IT infrastructure. - Solutions design and presentation, stakeholder’s account and contact relationship. - Design solution of Marketing activities and campaign - BW/BO integration

FH is a Run SAP Implementation Partner with large operation in Brazil and global presence addresses SAP Application Lifecycle Management. Worked in the Outsourcing unit as Delivery Manager and was responsible for the delivery of SAP AMS projects, enhancements and bug fixes within the CRM/SD Order to Cash solution.

Beginning of 2013 Mettler-Toledo opened a Delivery Centre in Poland where I worked as interim SAP CRM Team Leader to build and mentor new team members and Power users.

Team Lead - Implementation of SAP CRM 7 Coordination of deliveriables within off-shore team; Change Request and release management; Development and Training power users and Managing offshore Global Delivery 2nd level support; Go-live and rolouts in Europe, Asia and USA