Tiago Siebler
Angestellt, Product Support Manager, MicroStrategy
London, Vereinigtes Königreich
Werdegang
Berufserfahrung von Tiago Siebler
Bis heute 10 Jahre und 3 Monate, seit Apr. 2014
Product Support Manager
MicroStrategy
• Worldwide escalation point for urgent and/or complex issues with SDK involvement. • Provide worldwide support and guidance for development with all areas of the SDK. • Collaborate with Product Development and QA teams to advocate for enhanced functionality and solutions to code level defects. • Create and revise customer facing technical documentation, particularly SDK related. • Developed, presented and implemented training materials on multiple topics related to the SDK.
1 Jahr und 2 Monate, März 2013 - Apr. 2014
Associate Technical Support Engineer
MicroStrategy
• Fully MicroStrategy certified (MCD & MCE). • Provided complex and challenging support for the entire MicroStrategy Business intelligence product suite. • Managed customer escalations by identifying customer requirements and collaborating with internal teams to resolve issues. • Provided front-line support in English and German.
Ausbildung von Tiago Siebler
Animal Sciences
University of Nottingham
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Christ College Brecon
Sprachen
Englisch
Fließend
Deutsch
Muttersprache
Portugiesisch
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Französisch
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Spanisch
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