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Tiki Kritzer Seger

Employee, Lead Service Delivery Manager, msg systems ag, Ismaning

Horgenzell, Germany

Skills

Problemmanagement
Prozessentwicklung
Mitarbeiterführung
Akquisition
Budgetverantwortung
Call Center
Coaching
Content Management
Demand Management
Discovery
Helpdesk
Incident Management
Internationales Management
ISO 9001 Lead Auditor
ITIL
Knowledge Management
Nachfragemanagement
Projektmanagement
Qualitätsmanagement
Ressourcenmanagement
Service Delivery Management
Service Desk
Service Level Agreement (SLA) Management
Servicevereinbarungen
Standortleitung
Technischer IT-Support
Training
Wissensmanagement
Customer Support
Management

Timeline

Professional experience for Tiki Kritzer Seger

  • Current 1 year and 5 months, since Mar 2020

    Lead Service Delivery Manager

    msg systems ag, Ismaning

  • 7 months, Sep 2018 - Mar 2019

    Field Service Manager Global Customer Services

    Waldner Laboreinrichtungen GmbH & Co. KG

    Leiterin Field Service

  • 4 years and 4 months, Mar 2014 - Jun 2018

    Site Manager

    Thermo Fisher Scientific

    Standortleiterin

  • 11 months, Apr 2013 - Feb 2014

    Quality Manager / Deputy Team Lead / Knowledge Management Lead

    CSC Managed Services GmbH

    Qualitätsmanagerin, Stellvertretende Teamleiterin, Wissensmanagementleiterin

  • 2 years and 10 months, May 2011 - Feb 2014

    Service Delivery Improvement Manager

    CSC Managed Services GmbH

    Serviceverbesserungs-Manager Verantworten verschiedener Aufgaben bzw. übergreifender Projekte, u.a.: - Resource Management Lead - Discovery Lead - ITIL V3 Foundation Trainer - Vertical Quality Management Representative

  • 11 months, Jun 2010 - Apr 2011

    Global Demand Management Lead

    CSC Managed Services GmbH

    Manager für weltweite Kundenanfragen

  • 3 years and 8 months, Nov 2006 - Jun 2010

    Global Service Level Agreement, Problem & Incident Manager

    CSC Managed Services GmbH

    Leiterin für Servicevereinbarungs-, Problem- und Störungs-Management

  • 3 years and 4 months, Jan 2004 - Apr 2007

    Knowledge, Content and Quality Management Lead

    CSC Managed Services GmbH

    Leiterin des Wissens-, Inhalts-, & Qualitäts-Management Teams

  • 2 years, Jan 2002 - Dec 2003

    1st Level Support Specialist

    CSC Managed Services GmbH

    Erster Ansprechpartner bei IT-Service-Anfragen

  • 2 years and 1 month, Dec 1999 - Dec 2001

    1st Level Support Specialist

    Nortel Networks Germany

    Erster Ansprechpartner bei IT-Service-Anfragen

  • 7 years and 5 months, Jul 1992 - Nov 1999

    Diverse Positionen in Deutschland

    Verschiedene Firmen

    Integration in die deutsche Arbeitswelt und paralleler Erwerb der Sprache und erweiterter IT-Kenntnisse

  • 2 years and 6 months, Jan 1990 - Jun 1992

    Assistant to the Vice President

    Veltmann Corporation

    Assistentin des Vice President

  • 4 years and 7 months, Jul 1984 - Jan 1989

    Office Manager

    Fussbudgets Cleaning Service

    Büro-Managerin

Educational background for Tiki Kritzer Seger

  • EDV-Systembetreuerin

    Kaufmännische Privatschule Schindele, Ravensburg

  • Computerized Office Technology (EDV-Management)

    Southern Technical College, Louisiana, USA

Languages

  • German

    Fluent

  • English

    First language

Wants

Berufliche Weiterentwicklung & neue Herausforderungen

Interests

Kunst (Bilder malen / Zeichen / Glasarbeiten)
Schreiben (Lieder / Gedichten / Geschichten)
Fitness und Wandern
Lesen (910 Wörter pro Minute)

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