Company
Tiki Kritzer Seger
Premium
Angestellt, Lead Service Delivery Manager, msg systems ag, Ismaning
Horgenzell, Germany
Timeline
Professional experience for Tiki Kritzer Seger
7 months, Sep 2018 - Mar 2019
Field Service Manager Global Customer Services
Waldner Laboreinrichtungen GmbH & Co. KG
Leiterin Field Service
Standortleiterin
11 months, Apr 2013 - Feb 2014
Quality Manager / Deputy Team Lead / Knowledge Management Lead
CSC Managed Services GmbH
Qualitätsmanagerin, Stellvertretende Teamleiterin, Wissensmanagementleiterin
2 years and 10 months, May 2011 - Feb 2014
Service Delivery Improvement Manager
CSC Managed Services GmbH
Serviceverbesserungs-Manager Verantworten verschiedener Aufgaben bzw. übergreifender Projekte, u.a.: - Resource Management Lead - Discovery Lead - ITIL V3 Foundation Trainer - Vertical Quality Management Representative
11 months, Jun 2010 - Apr 2011
Global Demand Management Lead
CSC Managed Services GmbH
Manager für weltweite Kundenanfragen
3 years and 8 months, Nov 2006 - Jun 2010
Global Service Level Agreement, Problem & Incident Manager
CSC Managed Services GmbH
Leiterin für Servicevereinbarungs-, Problem- und Störungs-Management
3 years and 4 months, Jan 2004 - Apr 2007
Knowledge, Content and Quality Management Lead
CSC Managed Services GmbH
Leiterin des Wissens-, Inhalts-, & Qualitäts-Management Teams
2 years, Jan 2002 - Dec 2003
1st Level Support Specialist
CSC Managed Services GmbH
Erster Ansprechpartner bei IT-Service-Anfragen
2 years and 1 month, Dec 1999 - Dec 2001
1st Level Support Specialist
Nortel Networks Germany
Erster Ansprechpartner bei IT-Service-Anfragen
7 years and 5 months, Jul 1992 - Nov 1999
Diverse Positionen in Deutschland
Verschiedene Firmen
Integration in die deutsche Arbeitswelt und paralleler Erwerb der Sprache und erweiterter IT-Kenntnisse
2 years and 6 months, Jan 1990 - Jun 1992
Assistant to the Vice President
Veltmann Corporation
Assistentin des Vice President
4 years and 7 months, Jul 1984 - Jan 1989
Office Manager
Fussbudgets Cleaning Service
Büro-Managerin
Educational background for Tiki Kritzer Seger
EDV-Systembetreuerin
Kaufmännische Privatschule Schindele, Ravensburg
Computerized Office Technology (EDV-Management)
Southern Technical College, Louisiana, USA
Languages
German
Fluent
English
First language