Tim Wandelburg

Lead team of Product Trainers, eLearning Specialists & Technical Writers in EU & CA Training & Documentation strategy, goals, KPIs & training needs analysis New market training & implementation. Standards, increase efficiency, reduce costs Doc Toolbox, templates, tutorials, user guides & job aids Translations- & external asset creation- projects

Design & facilitate instructor lead training for employees & clients. Develop & implement training structure improvements Project plan & oversee all training & configuration during new market migrations Increase product remit for 20+ products & 13 markets Create & share best practices Create standards for video tutorials, build content for the client documentation portal. Plan, prepare & facilitate extensive workshops for the gap analysis- and process discovery

Hybrid role for Ticketmaster Germany during implementation of Ticketmaster systems in the German market, collaborating as a product manager with international departments on gap analysis, product requirements, business cases & feature enhancements as well as being responsible for Client- and internal training of the software products & ticketing systems.

Key Account Management for small and large Ticketing Partners, Theaters, Sport Clubs, Concert Halls, Touristic Attractions, etc.

Managing everything within the travel agency business. Consulting & booking trips for customers in Spanish, English and German. Responsible for the settlement and cashier. Onboarding new employee.

Classical Tour Guide work. Reception of customers at the airport. Welcome meetings with customers at the hotel. Consulting and selling excursions, rental cars and other activities. Resolve issues and handle complaints.