Tim Wandelburg

Basic

https://www.linkedin.com/in/timwandelburg/

Angestellt, Associate Director, Product Training International, Ticketmaster International

Hamburg, Germany

Skills

Training
Learning
Erwachsenenbildung
Blended Learning
Coaching
E-Learning
Ticketing
Ticketing-Software
Internationalisierung
IT-Training
Translation
Management
Product Management
Neue Märkte
Technische Dokumentation
Dokumentenmanagement
Entertainment
Teamleitung
Abteilungsleitung
Schulungsorganisation
IT-Schulungen
Marketing & Vertrieb von Live Entertainment
Video-Tutorial
Prozessoptimierung
Ticketverkauf
Projektmanagement
Mitarbeiter-Schulungen
Strategie
Englische Sprache
Deutsch
Beratung

Timeline

Professional experience for Tim Wandelburg

  • Current 5 years and 5 months, since Sep 2016

    Associate Director, Product Training International

    Ticketmaster International

    Lead team of Product Trainers, eLearning Specialists & Technical Writers in EU & CA Training & Documentation strategy, goals, KPIs & training needs analysis New market training & implementation. Standards, increase efficiency, reduce costs Doc Toolbox, templates, tutorials, user guides & job aids Translations- & external asset creation- projects

  • 5 years and 5 months, May 2011 - Sep 2016

    Manager, Product Training (International)

    Ticketmaster International

    Design & facilitate instructor lead training for employees & clients. Develop & implement training structure improvements Project plan & oversee all training & configuration during new market migrations Increase product remit for 20+ products & 13 markets Create & share best practices Create standards for video tutorials, build content for the client documentation portal. Plan, prepare & facilitate extensive workshops for the gap analysis- and process discovery

  • 3 years and 3 months, Mar 2008 - May 2011

    Product Trainer I Product Manager

    Ticketmaster GmbH

    Hybrid role for Ticketmaster Germany during implementation of Ticketmaster systems in the German market, collaborating as a product manager with international departments on gap analysis, product requirements, business cases & feature enhancements as well as being responsible for Client- and internal training of the software products & ticketing systems.

  • 5 years and 6 months, Oct 2002 - Mar 2008

    Einkauf & Key Account Management, Ticketing

    Hamburg Tourismus GmbH

    Key Account Management for small and large Ticketing Partners, Theaters, Sport Clubs, Concert Halls, Touristic Attractions, etc.

  • 5 months, Dec 2001 - Apr 2002

    Leitung Reisebüro Viajes Macabich

    Viajes Macabich

    Managing everything within the travel agency business. Consulting & booking trips for customers in Spanish, English and German. Responsible for the settlement and cashier. Onboarding new employee.

  • 1 year and 8 months, Apr 2000 - Nov 2001

    Reiseleitung

    Sidetours

    Classical Tour Guide work. Reception of customers at the airport. Welcome meetings with customers at the hotel. Consulting and selling excursions, rental cars and other activities. Resolve issues and handle complaints.

Educational background for Tim Wandelburg

  • 1997 - 2000

    First Management

  • 1993 - 1995

    Colegio Alemán Alexander von Humboldt A.C. - Mexico City

Languages

  • German

    First language

  • English

    Fluent

  • Spanish

    Fluent

  • French

    Basic

Interests

Musik
Handball
Tennis
Basketball
Outdoor Activities

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