Timothy Smith

Responsible for the design, implementation, development, maintenance and support of HP Service Manager system, as well as other smaller systems. Technical Lead for projects. Disaster Recovery/Business Continuty cordination and testing. Internal consulting and requirements gathering. ETL.

Responsible for development, maintenance and support of various systems/applications. Systems administration. Internal consulting and requirements gathering. Report writing in Crystal and Access. ETL.

Responsible for small department level projects. Helpdesk representative for companywide projects. Reporting. Software and Hardware evaluation. Knowledge management.

Provided second level IT support for internal and external customers. Trained and supported new first and second level technicians.

Provided first level IT support to internal and external customers.