Tiziana D'Andrea

After having start up the company for the ownership I am responsible for the management of employees, projects and business administration.

responsible for the optimization of the resources in order to ensure that the contact centre customer satisfaction targets are met through an effective solutions management for 13 teams and 130 employees

Providing customer service to clients, partners, resellers and distributors on behalf of Cisco System via IP-phones, Cisco search engine, email and instant messaging

• May 2002-Feb 2005, Controller and IT specialist: reporting and budgeting. Company image specialist. Software and Hardware technical support on-site. IT and telephony solutions adviser. • July 2001 - Feb 2002, Account Manager for the German, Spanish and Eastern European Enamelled Copper Wire division customers.

Responsible for the company image, web site, presentations, fair and exhibitions, brochure, leaflets, catalogues and manuals, logo and graphic design, gifts and merchandising.

• Marketing Management • New Product Development • Project Management • E-Marketing • Marketing Research • Advertising • Marketing International

marketing, history, computer science, business administration, spanish

General and financial math, statistic, management, business strategy, economics, micro and macro economics, accountancy and finance, international marketing, private-governmental-business-fiscal-international and financial Law, Economic History, Computer Science, English, German, Spanish