Tom Crean

Managing Programmes, projects, products and services including Cyber Security, IT and Data Centre Infrastructure, Security, Microsoft.NET, Security scanning tools. Also leading global projects in Strategic growth: For new offices and office expansions and Life Cycle Management: For the refresh of all network WAN, WAN accelerators, LAN, IP telephony, Unified Communication, security and video equipment across all Swiss Re’s offices and Data Centres

Member of the Alcatel-Lucent General Programme Management team for the Managed Service Operations through KPI and LD management and negotiation. Optimisation of local and offshore teams. Project tracking of the Service Assurance and Field Service operations. Project Manager and Technical lead for engineering projects

Designed and setup a complete Operations and Customer Care solution. This included the mobile network, satellite broadband network, POP and security, aircraft movement information and corporate IT infrastructure. Recruited Staff to create a small team of highly motivated, free thinking, engineers from both the telecoms and IT domains to bring success. Customer technical and presales support, onsite & on aircraft, for new airlines.

Operational responsibility for core network elements, voice and data services. Integration of new products, services and equipment to the network. Change deliveries, software upgrades and rollout, element recovery. On-call support, for circuit and packet core equipment.

Shift leader responsible for the operational maintenance of the new DiAx Network Developing new procedures, providing technical assistance and direction to network operations and field operations staff to effect solutions.

Innovative Wireless Local Loop solution

For the GSM Radio, Switching, Databases and Value Added Services platforms.

Satellite Communications, Electronic Warfare and Radar in the UK and overseas.