Tommaso Vagliano

- Commissioning and O&M department: quality assurance during construction and start-up, management of LTSA for medium and large photovoltaic plants - After Sales department: technical and contractual After Sales services management - Customer Care department: management of customer complaints and customer satisfaction. Development of Customer-Centric business model with strategic analysis of cluster of customers and implementation of a cross-functional Service Portfolio

Large Projects department - Negotiation of turnkey EPC contracts in coordination with Sales, Legal, Technical and Treasury; - Contractual Performance management during the projects execution period; - O&M team manager - B2B After Sales team manager

Europe (EMEA) technical management on Fisher & Paykel branded appliances • Technical and contractual service issues resolution • Training activities at the Service Centres • Collaboration with global service and interaction with product and process engineering • Support to the Sales team for new products introduction in the applied markets

Italy Warranty manager for Turbomachineries and Generators for electric power generation. Main customers: Enelpower, Edison, Endesa • Primary point of contact for Customer warranty related issues • Management of technical investigation, corrective action activity and budget planning • Responsible for activity monitoring and cost control

Provide technical direction and project management of installation, commissioning and maintenance of gas turbine, steam turbine and generator products. In particular: Other major outages at: Saras refinery, Italy; Baglan Bay Power Station, UK; Electrabel Esso, Belgium; ATCO Barking Power Station, UK; EON Maasvlakte, Netherlands; GEBZE Adapazari Elektrik, Turkey; Iberdrola Generacion, Spain.

- Master Thesis at the DTU Energy Department in Copenhagen. [www.dtu.dk]