Tony Serio

During a recent career break, I took on the responsibility of caring for an elderly family member navigating significant health and mental health challenges. In parallel, I completed my Undergraduate studies (Bachelor’s degree) in Criminal Justice and Data Analytics and began my Graduate studies (Master’s Degree) in Criminal Justice and Cybercrime and continued freelance consulting work in IT and Media/Entertainment to support both my family and ongoing professional growth.

• Responsible for planning, implementation and support of all servers , hardware (primarily HP servers), virtualization and networking • DevOps implementation and support using Ansible, Jenkins, Docker, SpaceWalk and other related tools • Security auditing, analysis, penetration testing and subsequent resolution of any issues for PCI/HIPAA compliance • Project management for Technical/Development Operations • Assist in creation of departmental processes, policies and procedures

• Leadership & managerial role in a fast-paced startup environment; Responsible for all corporate IT operations worldwide. • Building and leading a team of IT professionals with the mission to unify, consolidate and refactor IT operations. • Serving as the key business contact representing IT; Formulating IT strategy & leading the company's overall digital transformation. • Reviewing, maintaining policies and procedures for all aspects of IT and Security; Creating Disaster Recovery plans.

Responsible for IT Service management including infrastructure and operations • Developed, maintained, and tracked project management plans • Management of Helpdesk Operations • DevOps administration using Atlassian Suite, Ansible, ELK, Docker, SpaceWalk, and other related tools • Security auditing, analysis, penetration testing and subsequent resolution of any issues for PCI/HIPAA compliance • Assist in creation of departmental processes, policies and procedures (SharePoint)

• Responsible for overall department IT services including server (Windows Server and Linux) and deskside support (Windows 7/10), application support and planning and incident resolution (CA Service Desk) • Design and implementation of various IT related projects such as server migrations/upgrades, Windows 10 rollouts, A/V work for offices and conference rooms, etc. • Handling of the departments Project Management needs (Agile and Waterfall) as well as Kanban boards and other tools for team success

• IT Infrastructure architecture for start-ups, migrations and expansions • Security auditing, analysis, penetration testing and subsequent resolution determination of any issues. Creation and management of Red Teams, departmental and company policies and procedures related to IT overall and Security • Create technical documentation • BPM identification and creation • Project management for all aspects of IT Technical and Development Operations (Tech Ops/Dev Ops)

• SDLC for all Media Management systems • Design, implementation and support of all servers, networking/storage infrastructure (Windows/Redhat Linux; VMware 5.5; EMC VNX SAN, Isilon NAS / Brocade, Puppet) • Proactive systems monitoring setup and support using Nagios • PM - Agile methodologies (Atlassian - JIRA and Smartbear tools). Test and use case creation, user stories, QA processes, leading meetings, etc. • Workflow creation, business analysis and end user training (AVID Interplay PAM/MAM)

• Create and maintain scripts to automate system provisioning, administration and support (shell and Puppet) • CA Nolio design, administration and support • Design, installation, administration of all infrastructure (AIX, Windows and Red Hat Linux) and storage equipment (EMC VNX with Brocade fabric). • Proactive systems monitoring setup and support (Nagios and OpsView) • Large web farm shop (200+ servers – Virt and Phys – Vmware and RHEV) • Project Management using Agile (Atlassian – JIRA)

• Create and maintain scripts/programs to help automate system administration and support systems (standard BASH shell and Puppet) • Planning, designing and supporting the existing “data center” as well as a full migration and upgrade of the infrastructure (servers, OS, databases, networking hardware – Cisco and HP, etc.) • Design, installation, administration and day to day support of all infrastructure, development and support servers (Windows and Red Hat Linux, VMWare)

• Created and maintained scripts/programs to automate system administration and support (standard BASH shell and Puppet usage) • Design and support of the companies SharePoint • Proactive systems monitoring setup and support (Nagios and Solarwinds) • Design, installation, administration of all infrastructure (Windows and Linux (Redhat/SUSE), LAMP, VMWare) • Storage (EMC VNX/VMAX, Brocade) • AIX and RedHat Linux running on IBM p-Series (P5/6/7) and HP hardware respectively

• Managed IT Operations • Planned and implemented a full conversion from Ad hoc/Waterfall ALM to Agile ALM methodologies • Planning, designing and supporting data center • Day to day IT tasks (Linux/Windows environment, LAMP and .Net development) • Development, support and implementation of SharePoint 2010 and Alfresco enterprise systems (v3.3.3. enterprise)