Torsten Reimann

IT Leitstand für den Fabrikbetrieb, Netzwerkverwaltung, Datenbankverwaltung, Image- und Softwarezuweisungen über SCCM, Tausch und Konfiguration von Fabrikclients, Fehleranalyse, einleiten von MIM Prozessen, Zugangsverwaltung und sonstiger Support - Remote und vor Ort. Permanenter Vor Ort einsatz im Schichtbetrieb bei Mercedes Benz - Ludwigsfelde.

UHD and Onsite Support for the Mercedes Benz Production site Ludwigsfelde.

Management of user and client data in different databases; Problem management for nearly all siemens standart software and software distribution; Problems with client re-installation over the network (Zero Touch Installation over PXE) including checks of logfiles, VLANs, Domains, Site-codes, IP-Address, conectivity and BIOS settings; Work with a ticket system (OSD/Remedy) for documentation and/or forwarding to 3rd level partys.

Troubleshooting of customer client hardware; Hardware and software changes/replacements including driver management for the operating system; warranty checks and repair cost offers for the customer.

Ordered field-change on many Revendo systems from Wincor/Nixdorf at the customer site; Troubleshooting, ordering and replacement of defective parts.

Construct, test and change of new client buildups; Troubleshooting of customer client hardware; Hardware and software changes/replacements including driver management for the operating system; Customer consulting for hardware components

Compile, test and managemnt for cover CDs for various magazines; Legality checks for the software and some additional material

Software field-change and configuration for ALCATEL telephon systems; Troubleshooting and replacement of defective parts; Management of the service warehouse