Tugce Carpaz

Gained experience in establishing long-term collaborations with clients to foster strong business relationships. Managed the portfolio with an average profitability of 40%. Additionally handled logistics procurement. Provided comprehensive support to the sales team, enhancing overall customer satisfaction. Ensured seamless coordination and communication to meet customer needs effectivel Prepared monthly sales reports based on customer data and conducted analyses to develop tailored sales strategies.

Managed domestic transportation activities, accounting for 85% of the company’s sales volume. Oversaw domestic material collection operations and supplier logistics processes. Resolved customer complaints promptly and effectivel Organized freight purchasing processes and maintained supplier portfolios. Implemented cost improvement and vehicle optimization strategies across all collection and shipment processes. Monitored stock control processes.

Ensured customer loyalty, satisfaction, retention, and reactivation. Collaborated closely with Field Sales and Operational Maintenance Center. Maintained daily interactions with customer contacts to strengthen operational relationships. Evaluated customer requests, provided quotations, and ensured their acceptance. Documented, analyzed, and resolved complaints while identifying root causes.

Gained expertise in import operations, focusing on road freight, including FTL, partial, project, and multimodal transportation. Coordinated operations with both carriers and suppliers. Prepared and presented daily and monthly operational performance and cost analyses. Collaborated closely with foreign trade, purchasing, supply planning, and production planning teams. Managed CMS After Market wheel orders and export operations using sea and road transport (order management)

Conducted export processes for clients, ensuring smooth operations. Delivered tailored solutions for customer challenges. Developed expertise in door-to-door overseas delivery, storage, and foreign customer relations. Provided VIP customer service for high-profile clients

Navigated corporate business environments to handle customer demands effectivel Coordinated efficiently with stakeholders and resolved issues promptly Delivered seamless communication across all levels.