Tyron Vaz

UX Design for the various modules for TOP desk User Research and insights User workflows and Journey-maps Understand user requirements and define problem Design story Ideation & sketching Design review User testing Finalize design Prepare design deliverables Support dev team with implementation & QA Analyze customer feedback Analyze usage metrics Share metrics and feedback insights

Create conceptual design solutions by user scenarios, sketching, and brainstorming , create user personas, site maps, storyboards, workflows; ran low/ high fidelity prototypes, A/B prototyping. Communicate client’s business requirements by constructing easy-to-understand data and process models for application set up. Set up and support Level1-3 support with JIRA Service desk for multiple clients

Assessment of salesforce.com in-house architecture which communicates with over 30 applications, plugins and connectors Increased adoption rate and application experience with better UX and UX based research Reduced preparation time by 80% by setting up plans and automating redundant processes of major applications in a SaaS environment with multiple releases per month. Created environment usage calendar for the fiscal year between 10 application systems to reduce conflict.

Key member of architecture team that designed 2010/2013 WebApp, move to O365 and hybrid/mixed environment. Created best practices for developers and use of DocAve and SharePoint in general resulting in stronger SDLC. Increased confluence adoption by 50% by migrating from 2.6 to 5.0 and reduced the implementation/upgrade cost by 70% Created wireframes/prototypes, to hand over to developers for development.

Interaction Design Specialization Designing, Running, and Analyzing Experiments Information Design User Experience: Research & Prototyping Design Principles: an Introduction Input and Interaction Social Computing Human-Centered Design: an Introduction

Software development lifecycle Programming using Assembly and other soft languages (C, Java) Hardware and system design Computer architecture and embedded digital systems design Algorithms, compilers, and operating systems Human-computer interaction