Tzion Hadad

• Manage global and international service group located in Israel, France, Spain and Germany responsible for support, project implementation and training in the EMEA region. • Improving significantly the service offering to customers • Increasing yearly revenue from services and project management • Successful integration and implementation at customer’s sites for the new advanced product including audio analytics and advanced applications, which becomes an important and mission critical in call centers

• Build the company organization including R&D, Operations, Product management, Sales & Marketing. • Release first GA version for DVR (digital video recording) and Video Encoder for cellular service providers. • Business development & integration with leading companies in the video market • Generate sales revenue from Israel, France, UK and Germany. • Signed contract with the Israeli leading cellular provider and provided video encoders to transmit real time video to 3G cellular phones.

During the period of my employment at NICE I served at several managerial positions in Project Management, Customer Services and Product Management teams in the Digital Video Recording, Directional Finding and Telecom product lines. In my last position I was responsible for the Customer Services Group in EMEA region for the NiceVision Video Recording product line. Prior to that, I was managing the DF (Direction Finding) product line, project management and the global customer services group. Main achieveme

My main role was to design and propose new changes and U/G to projects (i.e. design, development and implementation of communication infrastructure and products for private and public telephony networks, data switches, command and control, radio links and PDH infrastructure) according to the requirements from the customer, and support the field team during the installation and testing. My responsibilities included: • Pre-sales technical support • System engineering • Project management