Company
Uchenna Egbete
Basic
Abschluss: Master, Università della Svizzera Italiana
Kiel, Germany
About me
Experienced Information Technology Management Professional with a demonstrated history of working in the information technology and services industry. Skilled in Negotiation, Local Area Network (LAN), IT/Desktop Support, Network Engineering, Data Warehousing, Service Management, and Business Intelligence/Analyst. Strong information technology professional with a Master's degree focused in Management and Information Technology from Università Della Svizzera Italiana (USI) / the University of Lugano.
Timeline
Professional experience for Uchenna Egbete
• IT Support and maintenance for users located across the company's locations in different countries. • Provided support of networking devices. • Asset management • Laptop and PC re-imaging. • Ticketing management. • Onboarding and Off-boarding. • Configured additional equipment including printers and modems. • System Configuration Management/ Remote controlling.
Current 4 years and 3 months, since Nov 2017
IT Management Consultant, IT Consultant, Network Engineer, Technical support
Freelance
- Design & implement new solutions to improve the resilience of the current environment - Report network operational status by gathering & prioritizing information - Provide remote support to on-site engineers & end users/customers during installation - Provide remote troubleshooting & fault finding if issues occur upon initial installation - Liaise with project management teams, third-line engineers, & service desk engineers on a regular basis - Speak to customers via email & phone for requirement capture
• IT Support and maintenance for 30 users • Provided support of networking devices. • Asset management • Laptop and PC re-imaging. • Ticketing management. • Onboarding and Offboarding. • Configured additional equipment including printers and modems. • System Configuration Management/ Remote controlling.
2 years, Dec 2015 - Nov 2017
Network Operations Center Engineer/IT Strategist
Excelsimo Networks LTD
- Design of clients’ network - Configuration and Monitoring of clients’ network -IT Project Management -Collaborated with colleagues on the improvement of network infrastructure in order to increase quality, reliability, efficiency and reduce logistics costs on troubleshooting by 30%. -Prepared technical presentations and Service Level Agreements (SLA) -Performed backup of all servers and provided support and assistance to users. -Designed and delivered high-quality communication and change management.
5 months, Sep 2013 - Jan 2014
Business Intelligence Analyst
B-Source
-Analyzed business intelligence tools and selected the right ones for clients -Integrated selected tools with the database system of B-Source -Worked with a dedicated team on selected projects
Educational background for Uchenna Egbete
2 years and 5 months, Sep 2012 - Jan 2015
Management and Informatics
Università della Svizzera Italiana
ERP, Business Intelligence, Project Management, Databases, Corporate Strategy, Operations Management, Supply Chain, Accounting, Marketing, Decision Making, Business Analysis
3 years and 10 months, Sep 2008 - Jun 2012
Computer Science
Ternopil National Technical University, Ternopil, Ukraine
Computer Networking, Control Systems, Marketing, Programming
Languages
English
First language
Russian
Basic
German
Basic