Umair Mushtaq

Developing new business, enhancing revenues in existing and new international markets. Generate leads, creating sales pipeline, attract new clients, new market, growth projects. Telemarketing, emails, LinkedIn and internet research to connect with decision makers. Providing customer service and building relationships. Project planning and management. Sales forecasts, cost and profit estimations, business planning, feasibility studies and researching new ways to generate income.

Supply Chain management - finding best low cost material vendors and working closely with them to avoid material shortages. Working with technical teams to make, inspect orders for timely deliveries. Logistics management to US and working with TMS in US for smooth deliveries within US. Customer service, support - Research for handy mans to resolve customer service, claims, warranty issues in US. Logging customer service issues and closing issues after successful resolution. Cost and profit analysis.

New business development, improving sales. Providing quality Customer service and resolving claim issues. Managing google ads and online ads campaign. Working with daily deal sites. Presentations to corporate and individual clients and closing deals. Costing and profit analysis, tracking loan and mark-up repayments to banks. Adding new fleet, maintaining logs for maintenance of existing fleet.

Linking home décor vendors with online retailers. Adding new vendors and new online retailers to generate more orders and revenues. Updating daily inventory, pictures to FTP, EDI provided by retailers. Providing excellent customer service, support to clients and vendors. Resolving issues on orders, returns to vendors, warranty and remorse. Working with key accounts and their curators to add new attractive items and discontinue dead items

Working on Zendesk to resolve assigned tickets. Closing daily load of tickets. Escalating tickets to Finance and technical dept. Making and answering calls from freelancers and clients. Research and gathering information as needed.

Customer service and support. Sales quotations and support to sales reps in US. Updating information in ERP Macola. Data analysis and reporting on MS-Excel making sales forecasts, product wise, area wise etc. Research work on behalf of owners for RVs in US.