Usha Rani

- Implemented the ERP (SaaS) system to streamline the core processes. - Automated the organization-wide attendance and leaves tracking system for both payroll, as well as contractual employees, resulting in year-on-year hard savings of ₹900K. - Led an IT infrastructure and network establishment project between two offices. - Helped bringing the social security processing in-house for the employees within eligibility criteria, saving ₹72K yearly consulting charges.

- Defining framework for process documentation, GRC (Governance, Risk & Compliance) tool & ICS (Internal Controls System). - Rectify process gaps and ICS deficiencies for continual improvements, reduce subscriptions cancellation. - Conducting process specific workshops to enhance risk awareness of process managers. - Editing and publishing the Annual Local ICS Report for FRIDAY Insurance. - Point of contact for global risk management in the German branch of FRIDAY Insurance S.A.

- Creating and updating processes and procedures for the administration department. - Value stream mapping of existing processes and automation of manual tasks. - Planning, scheduling and conducting on-boarding inductions for Berlin, Hamburg, Greece and France campuses. - Handling sensitive materials and cases as well as complex interdepartmental communications.

- Aligned project goals, written Deutsche Forschungsgemeinschaft (DFG) and EU project proposals. - Identified and listed project sub-tasks with descriptions, complexity and duration. Collaborated for efforts estimation.

Project Management - Executed company strategies and streamline EdTech work processes. Conducted market research and risk analysis. - Mentored team members on agile methodologies, scrum framework and project management tools. Business Development - Pre-investment idea formulation and pitch strategies. Developed MVPs, mock-ups/ functional prototypes.

Project Management (Clients: Apria HealthCare Group, USA and Multiplan Inc., USA) - Led transitions project planning, strategizing, budgeting and kick-off meetings. - Achieved 15% record net-profit margin in 2018 for transitioned projects, 18% defects reduction and 88% utilization in 2018. - Liaised with cross-functional teams and stakeholders for project planning and execution to meet project timelines. - Worked on pre-sales solutions, request for proposals, master service agreements, letter of intents.

- Handled 100 members team for medical insurance plans configuration. - Coordinated with cross functional teams to optimized peak-season hiring cost by $100k in 2015. - Tactically planned for operations delivery to enhance customer satisfaction and increase in new customers. - Planned and implemented team’s career development strategies and continual performance improvements.

Project Management (Clients: AT&T Telecommunications Company, UK and Macquarie Telecom Group, Australia) - Installed offshore operations facility in Hyderabad, India. - Transitioned $250 million portfolio to offshore site (grew offshore billing and IT delivery teams from 7 to 80 billable roles in line with company growth). - Automated accounts receivable reports with $80k hard savings in 2014.

- Managed $100 million accounts receivables portfolio (control delinquency and credits of customers accounts). - Led skill-set alignment Yellow-belt business process improvement project, saved 1 FTE quarter-on-quarter.