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 Provide L1 TAC support for Netskope SASE, resolving issues related to traffic steering, SSL decryption, client connectivity, and cloud application access.  Troubleshoot endpoint and network-related connectivity issues to restore secure user access.  Analyze logs and traffic behavior to identify configuration errors and performance bottlenecks.  Document incidents, resolutions, and configuration changes in accordance with SLA and audit requirements

 Administered Palo Alto Networks firewalls for a large enterprise client (Tesco), including policy management, firmware upgrades, and HA failover testing.  Conducted regular security policy audits to ensure compliance with enterprise security standards.  Supported GlobalProtect VPN users, resolving authentication, tunnel, and access-related issues.

 Deployed, configured, and maintained Palo Alto hardware and virtual firewalls in enterprise environments.  Implemented Next-Generation Firewall features including App-ID, User-ID, Threat Prevention, NAT, SSL Decryption, WildFire, and Security Policies.  Performed packet-level analysis to diagnose complex connectivity and performance issues.