VINEETH WILSON

Corporate travel Handle and oversee all travel arrangements (air, lodgings etc.) and operations. Delivers concierge service to corporate clients including car, hotel, and ground transportation Creates air analysis for clients in a timely manner Maintains client profiles, ensuring specials requests and reward program information such as frequent flyer/ driver/ hotel stay are included.

Perform as role model to reservations team’s members through demonstrating outstanding service. Ensure to attain mastery of entire organization reservations systems.Collaborate with Assistant Manager to identify opportunities of training and development for reservations agents.

Demonstrate commitment to customers, provide unsurpassed service by understanding, anticipating, and exceeding their expectations. Strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer Provides the customer with the required industry information, such as low fares, exchange costs and penalties Undertake self-development and training to enhance skills to ensure achievement of both personal and business goals.

Booking rail, hotel, and domestic and international air travel Ensure all bookings and reservations are processed accurately Responding to all phone calls promptly, courteously and in a friendly manner Filling photocopying and general administrative duties Building strong relationship with clients Ability to achieve branch, team sales and profitability objectives Up selling relevant add-ons like insurance, excursions, currency etc.

1. Travel Geography 2. Tourism Marketing 3. Cargo Management 4. Tourism Products 5. Travel Agency Operation 6. Airport Handling and Air Ticketing 7. Tourism Finance 8. Event Management 9. Hospitality Management 10. Human Resource Management

1. Air fare construction and Ticketing 2. Fundamentals of Tourism 3. Hospitality Management 4. Tourism Products and Tour Operations 5. Tourism Marketing 6. Tourism Principles and management 7. Tourism Marketing 8. Business laws and Accountancy