VISHAL CHALIA

Automated KPI dashboards and analytics processes for leadership, reducing manual reporting by 35% and improving insight delivery for communication and strategy teams. •Led analysis of 500,000+ academic and engagement records (Python/Excel), creating trend reports and campaign insights that informed renewal and content strategies. Standardised documentation for analytics workflows, supporting data-driven project management across five teams.

Developed dashboard reporting tools in Power BI/Tableau for 200+ client accounts, improving performance review accuracy/speed by 25%. •Launched structured feedback and retention analytics, driving a 15% boost in satisfaction and engagement for campaign projects. •Conducted CRM and campaign lifecycle evaluations, supporting acquisition, retention, and campaign optimisation initiatives for marketing and sales teams.

Automated recurring reporting and improved dashboard templates, leading to a 12% increase in project conversion rates and improved team efficiency. •Supported campaign research and data storytelling for internal/external clients, driving faster insights and improved reporting adoption by 22%. •Coordinated with data, product, and communications stakeholders to deliver actionable analyses.

•Coursework: Business Intelligence, Digital Marketing, Data Visualisation, Applied AI, Strategy

•Coursework: Strategic Communication, Digital Media Analytics, Marketing Research