Varun Sareen

ServiceNow development, architecture, and operations across 14 DACH/EU clients in 11 industries. Scope: ITSM, CSM, SecOps, IRM, Performance Analytics, upgrades. Featured: Lead Dev on a QSR logistics ITSM greenfield (go-live 06.2026); bi-directional ServiceNow and Quointelligence Mercury SIR integration for a commercial real-estate bank; ServiceNow to MarkMonitor to Akamai domain automation for an appliances client; custom Advanced Risk Assessment for a pharma client. Building an MCP server.

Four ServiceNow delivery engagements plus IRM Hub build-out for NTT Data DACH. Delivery: CSM/CTI/Survey/LDAP migration for an automotive OEM (18mo); SIR + R+C for a media conglomerate; ITSM/Service Catalog/Portal/SSO plus Paris to Rome upgrade for a refractory materials client; domain separation on the internal NTT instance. IRM Hub Lead 07.2022 to 02.2024: work packages across the full GRC scope (IRM, Privacy, BCM, Vendor Risk, Reg Change, Op Res), RFPs, collateral, demos.

Ten years across three countries. Progression: Problem Lead, ServiceNow Ops Manager, Consultant, Senior Consultant. Highlights: Senior Consultant on a two-phased ServiceNow ITSM greenfield for a DACH manufacturing group (4 BUs, 23 companies, 100+ SLAs/KPIs, Kingston to London to Madrid upgrades). The engagement that relocated me to Frankfurt. Consultant on Unisys multi-client BMC Remedy to ServiceNow migration covering 100+ managed-service clients across EMEA and USA.

Problem Manager on BMC Remedy ITSM 7.x. Multi-client problem management across EMEA clients. Recognition: Motorola Top Performer (EMEA), SDM Award, Customer Excellence nomination, Highest CSAT (5/5).

Tier-2 technical support for Dell USA customers across PC, laptop, and printer product lines. Two-year assignment from Hyderabad.

Call-centre team lead on the Circuit City account. First IT role, entry point into a technical career.

- Accounting - Taxation - Economics - Statistics