Vickie Hicks

On-site Client Relationship Manager for BellSouth Telecommunications in the Atlanta Global Implementation & Operations Support office of Telcordia Technologies. Managed customer satisfaction for 30-50 Telcordia products/solutions and ensured product deliverables exceeded client expectations of quality and timeliness. Performed the Program Release Manager role, which was the primary interfacing role to BellSouth Telecommunications, 3rd Party Vendor and Telcordia Software Systems to successfully project

Project Manager and Technical Consultant for installation projects for BellSouth Telecommunications. Team with engineers, marketing representatives, clients and sub-contractors to ensure that project requirements are defined and completed on time with high customer satisfaction. Account Systems Engineer: Provided technical support and project management for multi-million dollar contracts for hardware/software installations for mainframe computers. Responsible for client regional data centers which i