Víctor Guerra Núñez

As a Support Specialist - Level 2 focused on Internet & Data Networks issues, my day-to-day duties include: contacting with customers through many different channels of communication (chat, email, social media networks...) in order to detect, evaluate and correct all kind of technical problems; creating of feedback and follow-up reports on customer issues; developing of proposals aimed to the improvement of the Customer Care Platforms (CMS, Zendesk and Hansen)...

Among my duties are: selecting editorial contents; devising the visual parameters and the artistic concept of each issue; art direction supervision; devising and implementing social media strategies; selecting editorial contents for social networks (Facebook, Twitter, Youtube…); writing texts related with topics such as fashion, art, design...; follow-up on social media statistics…

As a Visual Merchandiser my day-to-day duties included: conceptualizing and implementing visual merchandising strategies; drawing up money mapping studies, sales rankings, top 40’s...; developing trainings on visual merchandising issues; leading a small team of employees…

As an Administrative Assitant, among my duties were: developing general clerical work including preparing letters, faxing, taking phone calls...; database & files management ; HR Department assistance…

As an Administrative Assitant, among my duties were: developing general clerical work including preparing letters, faxing, taking phone calls...; database & files management ; HR Department assistance…