Victor Perazzolo

Managed Claro's Cloud Ifrastructure as a Service (IaaS) Portfolio: - Embratel Cloud Server - Embratel Virtual Data Center - Embratel Network Storage - Embratel Cloud Storage Focused on learning the company from the ground up in order accelerate its digital transformation. Aimed on commercial and business areas with the development of ICT (Information and Communication Technology) projects in different verticals of the market.

Established partnerships that required communication and relationship skills, while technical development require time and specific skills. Balancing this two factors was the key to the evolution and success of this work. Partnerships with major companies in the virtual advertising and social gaming sector such as Elex Technology (China), Google (US), Mentez (Argentina), etc., enabled the BoaGaroto.com website to reach almost 10 million pageviews and 120k users in 3 years.

Analyzed technical problems and understood root causes for customer dissatisfaction. Worked off-hours as needed in order to support customers. Overcame technical challenges for customers by investigating and troubleshooting problems, escalating issue reports and proactively identified new support needs. Trained and enabled over 200 customers for proper use of Management and Tax software.

• Supported the digital transformation of the Public Health Hospitals and provided technical help and training to employees. • Guaranteed the appropriated use of the software developed for the Public Health System. • Managed technology resources and informatic operations on the Public Health Hospitals.

- Dynamic Systems - Automatons, Languages and Algorithms - Big Data Topics - Artificial Neural Networks - Cognition and Computer Applications - Artificial Intelligence