Victoria Lera Merino

- Calculate Life Cycle Cost ensuring on time delivery for the tenders requests. - Provide information upon request, preparing a variety of excel reports/briefings for management review and decision-making. - Design and update database files related to the different activities of the department. - Manage labor rate’s demands from Iveco’s partners. - Administer services for customers through different systems, SAP or internal paper procedures and send contracts to customers.

- Elaborated digital content, creation, follow-up and analysis of flash sales KPIs. - Assessed market competition. - Managed relationship with clients across the sales cycle, handling complaints, expediting correction and following up to ensure resolution. - Identified areas for improvement and gave support to optimize the site and the customer experience across all platforms, while in line with the overall e-commerce product vision. - Marketing Campaigns and social media management.

- Assisted with promotional activities and performance reports. - Identified and assessed customers’ needs to achieve satisfaction. - Recommended improvements on the business strategy. - Community Management: looking for different strategies to engage new customers.

- Dealt with bank branches: solving problems and answering doubts about products. - Provided support on documentation or preparation of training material. - Updated database and content department on the Intranet during the company’s merge.

- Dealt with customers, creative department and supplier to ensure the deadlines were met. - Provided support on meetings with suppliers and other demanding tasks.

- Ensured orderly paperwork proceedings, filled and updated personnel data.